The Queen’s Gallery has now become The King’s Gallery.
Wheelchairs and lifts
Manual wheelchairs and rollators (wheeled walking aids with a seat) are available to borrow free of charge on a first come, first served basis for the duration of a visit. Mobility aids are wiped down before use and cleaned on return.
Mobility scooters are permitted inside The King's Gallery provided they are compatible with the lift – the lift measures 137cm in depth by 106cm in width and has a weight limit of 630kg.
Access
There are 22 steps up to the main exhibition level. The remainder of the Gallery has level access. Visitors are asked to go up the left-hand side and come down on the right.
Flooring and surfaces
The King’s Gallery and shop have polished wooden floors. There is a stone floor in the lobby.
Respite seating
There is one bench on the main exhibition level. Further seating is available in the Café at the Palace in the Mews Courtyard.
Assistance animals
Assistance animals are welcome. We recommend that if possible animals wear a jacket or lead slip to identify them as working.
Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.
Toilets
Accessible toilets are located in the Gallery once you have purchased a ticket and also in the Café in the Mews courtyard.
Shops
The shop is located opposite the Café and next to the entrance to The King’s Gallery. The shop is on one level with wooden flooring. There is a one-way route in operation through the shop and capacity will be limited. There is a hand sanitiser station at the entrance point and the shop is operating cashless.
Parking and transport
The nearest disabled parking bays are located on Horse Wynd, just outside the Palace. For further information please see maps & directions.